Scheduler – Warrington, Cheshire

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Scheduler – Warrington, Cheshire

The ultimate purpose of the role is to support the planning, scheduling and deployment of all field-base operations.

As part of the multi-skilled planning, scheduling and dispatch (PS&D) team, the job holder will follow the appropriate processes to ensure that field-base operatives have booked as many work orders as is practical – both in respect of compliance (client/contract response times being met) and also quality (sufficient time is allowed for works order completion).

Field-based operatives work nationwide and for a variety of clients and include directly employed operatives and subcontracted associates.

Schedulers within the PS&D team will book as many appointments as is possible to support the delivery of asbestos surveys, gas and electrical audits, energy performance assessments and stock condition surveys.

 

Key accountabilities and responsibilities

The job-holder is accountable for implementing the PS&D processes in order to effectively deploy field-base operations in the most efficient way.  The schedulers will be required to ensure we book sufficient appointments on a contract by contract basis to fulfil the contract requirements and thus drive our operational and commercial performance.

The job-holder will work flexibly within the team, deploying resource for all business operations, as well as handling inbound and outbound telephony demand.

The job-holder will work collaboratively with the PS&D Manager, project coordinators , other schedulers, field-base operatives and service leaders (leaders within Pennington Choices) building rapport and trust.

In addition, the job-holder will manage tenant enquiries in a friendly and helpful manner.

Confidence with telephony and operating multiple works management systems is vital.

Responsibilities include:

  • Scheduling planned appointments for field-based operatives across the business – being conversant utilising multiple works management systems
  • Uploading projects to our on-line booking platform
  • Retrieving booked appointments from our online booking platform and entering onto our operating platform
  • Mail Merge letters for tenants
  • Bulk text messaging
  • Recording points of contact onto our operating platform
  • Handling and resolving telephone and email enquiries from tenants
  • Proactive outbound telephone calls – persuading and influencing tenants to arrange appointments
  • Sharing ideas and insight in order to continually improve the PS&D function including increasing appointments made, appointments kept and properties accessed

Specific team targets will include:

  • Tangible productivity improvement – ensuring surveyors are fully booked each day
  • Percentage of work orders fulfilled (in terms of appointments made, access and completion)
  • Customer satisfaction with deployment/attendance

 

The perks of the job:

At Pennington Choices, hard work is strongly rewarded. We as a business offer both support and opportunities for our staff to progress within the career paths, through the provision of external and internal training programmes, including managerial training and working towards industry specific qualifications.

In addition, we also offer company-wide perks including; an employee discount scheme, a competitive salary, flexible working hours and a wide range of additional benefits, take a look at our full list of benefits here.

To apply for this position please email your CV to resourcing@pennington.org.uk