Repairs Service Review

Pennington Choices recognises that repairs service reviews and options appraisals often come hand in hand and we often combine these to provide you with maximum assurance that the services you provide are the best and most suitable options for your organisation.

Firstly, we can conduct a repairs service review for your organisation, identifying, managing and implementing improvements for any service area of your business. Based on the outcomes of the initial service review, an options appraisal can then be conducted to assess the feasibility of each identified option based on your organisation’s vision, objectives and strategic priorities. This will ensure that every viable option is taken into account and assessed against the strategic criteria that is relevant to your organisation.

You can therefore have full assurance that the final outcome of the service review is the most appropriate outcome for your employees, tenants and stakeholders.

Repairs Service Review

Alternatively, we can deliver a repairs service review as a single product, purely as a means of reviewing performance and auditing/validating the position of the service in the context of:

Is it delivering what it is supposed to be delivering? And is it delivering this well and cost effectively?

Our repairs service review can be used to understand exactly what the service is supposed to be in the context of your organisation, what it is currently delivering, and how it can be improved and optimised. Following this analysis, a plan can be put into place that will achieve greater synergy with your strategic outcomes.

Thousands of customers rely daily upon the repairs services provided by social housing providers and there are significant impacts if these services let them down or fail to deliver the best possible service.

19% of social housing renters were not satisfied with their housing according to the most recent English Housing survey conducted by the Ministry of Housing, Communities and Local Government, which indicates there are weaknesses in the services providers deliver.

We have demonstrable experience of evaluating and analysing a range of repairs service delivery models and delivering successful and sustainable outcomes. An example of this is the repairs services review we undertook on behalf of Stoke-on-Trent City Council which led to the inception of Unitas.

Take a look at our Stoke-on-Trent City Council case study here.

Option Appraisal

If your organisation has already undertaken a repairs service review and is looking to understand what your next steps are, we can again facilitate an options appraisal.

For option appraisals, we consider the repairs service area in conjunction with your vision, objectives and priorities, as well as your commercial model. We help you to understand what you want to achieve and what the most appropriate delivery model is. We critically assess the full range of options available and provide a ‘fully costed’ business case for the preferred solutions.

We assess your organisation’s current position in relation to the changing environment you face in terms of legislative changes, regulatory requirements and the impact of your repairs service on your customers. We are aware that service improvement for customers should be built into every option provided.

Option appraisals allow you to make an informed and evidence based decision. The relative advantages and disadvantages of each option are analysed, the feasibility is determined, and the outcomes are presented in a clear and concise report, which can be presented to Board and Senior Leaders.