Pennington Choices recognises that service reviews and options appraisals often come hand in hand and we often combine these to provide you with maximum assurance that the services you provide are the best and most suitable options for your organisation.
Firstly, we can conduct a service review for your organisation, identifying, managing and implementing improvements for any service area of your business. Based on the outcomes of the initial service review, an options appraisal can then be conducted to assess the feasibility of each identified option based on your organisation’s vision, objectives and strategic priorities. This will ensure that every viable option is taken into account and assessed against the strategic criteria that is relevant to your organisation.
You can therefore have full assurance that the final outcome of the service review is the most appropriate outcome for your employees, tenants and stakeholders.
Alternatively, we can deliver a service review as a single product, purely as a means of reviewing performance and auditing/validating the position of the service in the context of: Is it delivering what it is supposed to be delivering? And is it delivering this well and cost effectively?
Do you ever wonder exactly how effective the governance arrangements, repairs service or any other area of your business performs? Our Service Reviews can be used on any area of your organisation to review exactly what the service is, what it delivers and how it is structured. Following this analysis, any service area that requires improvement can be identified and a plan put into place that will achieve greater synergy with your strategic outcomes.
Thousands of customers rely upon the services provided by social housing providers and there are significant impacts if these services let them down or fail to deliver the best possible service. 19% of social housing renters were not satisfied with their housing according to the most recent English Housing survey conducted by the Ministry of Housing, Communities and Local Government, which indicates there are weaknesses in the services providers deliver.
We have demonstrable experience of evaluating and analysing a range of services, which is now more important than ever in light of recent sector changes, where the customer’s voice and value for money is paramount.
Do you understand how you perform across all areas of your organisation? We can help with the identification, implementation and management of any service improvement.
If your organisation has already undertaken a service review and is looking to understand what your next steps are, we can again facilitate an options appraisal.
For option appraisals, we consider the service area in conjunction with your vision, objectives and priorities, as well as your commercial model. We help you to understand what you want to achieve and what the most appropriate delivery model is. We critically assess the full range of options available and provide a fully costed business case for the preferred solutions.
We assess your organisation’s current position in relation to the changing environment you face in terms of legislative changes, regulatory requirements and the impact of your services on your customers. We are aware that service improvement for customers should be built into every option provided.
Option appraisals allow you to make an informed and evidence based decision. The relative advantages and disadvantages of each option are analysed, the feasibility is determined, and the outcomes are presented in a clear and concise report, which can be presented to Board and Senior Leaders.
Colin Knox - Compliance Manager, Halton Housing Trust
- Master of Business Administration (MBA)
- BSc (Hons) Housing Studies
Lee is our Operations Director and is responsible for leading all multidisciplinary compliance services.
Prior to joining Pennington Choices, Lee spent over 27 years working in the social housing sector. His experience as a director for two large housing associations has given him considerable experience of public and private sector housing. He has a reputation for excellence, professionalism and achieving high-quality results in challenging situations.
He is adept at building and motivating teams and partnerships through coaching and leadership and understands how to initiate strategies and work with his team to drive business performance, financial efficiency and excellent service delivery.
Lee is a leading expert on property compliance, tenant safety and regulation within the social housing sector. He has completed more than 70 compliance health checks, frequently working with boards, leaders, national bodies and the Regulator to drive change, and is a keynote speaker at a variety of sector leading events, including at CIH and the NHMF.